Withdraw from contract

Under EU Directive 2023/2673 you may withdraw from any contract for digital content or services within 14 days of purchase. This form starts that process.

This is NOT the same as cancelling a subscription

Cancellation stops future renewals β€” your access continues until the end of the period you already paid for. Withdrawal asks for a refund of a recent purchase made in the last 14 days. If you only want to stop future charges, use Cancel subscription in your billing settings instead.

Step 1 β€” Find your contract

Enter the Contract ID and the e-mail address you used at the time of purchase. We will check whether the 14-day window is still open.

You can find this on your billing page next to each purchase, or in our purchase-confirmation e-mails.